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Remove a Factor

Use this API to remove an enrolled factor from a user.






Resource URL


Header Parameter




Set to bearer:<access_token>.

Set <access_token> to the access token you generated using the Generate Token API.

The access token must have been generated using an API credential pair created using the scope required to call this API. This API can be called using either of the following scopes: Manage users or Manage All.

Resource Parameters




Set to the id of the user.

If you don’t know the user’s id, use the Get Users API call to return all users and their id values.




Set to the device_id of the MFA device.

The device_id is returned on enrollment of a factor or you can get the device_id using the Get Enrolled Factors API call.

Sample Response

    "status": {
        "type": "bad request",
        "code": 400,
        "message": "Factor could not be found",
        "error": true

    "status": {
        "error": true,
        "code": 401,
        "type": "Unauthorized",
        "message": "Insufficient Permission"

Postman Collection

Run In Postman

    Clicking Run in Postman button navigates to the page where you can fork the collection to your workspace. Forking the collection into your workspace will enable you to contribute to the source collection using pull requests. You can also view the collection in a public workspace if you like and even import a copy of the collection using the links present on the screen.

Sample Code


Replace sample values indicated by < > with your actual values.

curl 'https://<subdomain>/api/1/users/<user_id>/otp_devices/<device_id>' \
-H "Authorization: bearer: <access_token>"

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